Ordering with us
As we are a wholesale operation we do not work the same as most retail outlets do. We do not sell single retail items and our minimum wholesale order is $2500.00. In general, most wholesale orders will take 4-6 weeks to process and shipping times will depend on the shipping method you choose at the time of ordering. Although we have thousands of products in stock most of the time, we use this stock for our retail sales at Summer Festivals and Trade Shows so our stock varies according to the season. However, we can always process orders through our wholesale division at anytime of the year. For Christmas season orders it is strongly advised that you order at least three months in advance to be sure your order is shipped on time. Our Christmas season deadline is August 15th. You can use the shopping cart on our website to put your order together and then checkout using the C.O.D. option, or pay directly with PayPal or a Credit Card if you are not concerned with the 4-6 week processing time. For C.O.D. wholesale orders a 50% non-refundable deposit payment is required to confirm and begin processing your order.
Custom Orders and Minimum Purchase Requirements
We have a minimum quantity requirement of 20 pieces per item/style/color/design. When you ad an item from our catalog to your cart, it will automatically add 20 pieces of that single item, the price added will reflect 20 pieces of that single item.
We can do custom orders. For example, if you wanted to order a bracelet item to a specific size you will need to order a minimum of 20 pieces of that bracelet. If you want to order a necklace, but change the color of the leather strap from black to tan, no problem, but you must order 20 pieces minimum. You can’t mix and match… 10 pieces in black, 5 pieces in red, and 5 pieces in blue, the minimum requirement is 20 pieces per item/style/color/design. We do not do mock ups, samples, or prototype design, only what you see here in our catalog.
Custom orders take a minimum of 4 weeks to produce and a maximum of 6 weeks. Certain items like Sarongs are very difficult to custom order because of the way they are made. They are produced in huge rolls and when that production run is finished the next style is produced. Most Sarong manufacturers have a minimum order requirement of 300-500 pieces. Sarong styles change about every 3 months so we may not always have EXACTLY the same style that appears in our online catalog, but we will always be able to get something very similar. Since we do numerous trade shows every year, we know what sells and we always stock the best selling and most popular styles and colors.
We have a total minimum purchase amount of $2500.00 for the entire order. Whenever you add items to your cart, it will automatically inform you if you have reached the minimum total purchase requirement of $2500.00.
Order Processing and Shipping Times
Once we receive your order we will check stock and then reply with an estimated processing and shipping time for your order, but in most cases it will be 4-6 weeks. Most of our customers are longtime, repeat customers who have been working with us for many years and understand how the process works. If you are a new customer please contact us so we can explain in detail how we can work together with you.
Sample order process
- A customer uses our website shopping cart to compile an order.
- A payment option is selected, full payment, via Credit Card or PayPal, or C.O.D. option (50% non-refundable deposit required)
- The order is received and we reply back to inform the customer how long the order will take to process and ship.
- The order is processed, shipped to our warehouse in the USA, and then shipped to the customer.
We source our products ourselves making several trips a year to India, Thailand, Indonesia, Cambodia, Nepal, and other countries in the east in search of the best and most unique products we can find and bring those products to our customers in the USA. Because of the nature of the business some products are always in high demand and sell out as fast as we can produce them. Some of the more popular items are not always in stock and must always be ordered.
Once again, the normal order process usually takes 4-6 weeks. Shipping costs and times will depend on the method you choose at the time of your order. If you have any questions or concerns about ordering, please contact us and we will do our best to help you.